IT Infrastructure Analyst

Job Title: IT Infrastructure Analyst
Location: Belfast Hybrid
Salary: £35k Plus allowance

About the Role:

We are seeking an ICT Infrastructure Analyst to join our clients dynamic Cloud, Security & Infrastructure Team. This critical role will provide first and second-line support for Invest NI’s ICT infrastructure, servicing over 500 users across their HQ operations, regional, and international office networks.
As an ICT Infrastructure Analyst, you will play a key role in supporting servers, networks (LAN, WAN, VPN), and VOIP telephony systems. You will also provide support for cloud services, including M365/Azure, server hardware, software, and security/network devices, with a strong emphasis on service management.

Key Responsibilities:

• Provide first and second-line support for ICT infrastructure across multiple office locations.
• Manage and maintain servers, networks (LAN/WAN/VPN), and VOIP telephony systems.
• Offer support for cloud services, including M365 and Azure platforms.
• Troubleshoot and resolve issues related to server hardware, software, and security/network devices.
• Collaborate with team members to ensure high availability of applications hosted on in-house or cloud servers and software-as-a-service platforms.
• Contribute to the operation and development of our Cloud, network, server, and security services.

About Us:
The Cloud, Security & Infrastructure Team is responsible for the operation and maintenance of the cloud, network, server, and security services. They manage connectivity to the local and international offices, ensuring seamless application availability across platforms.

With an ambitious Digital Technology Road map/Strategy in place, the team is driving end-to-end continuous improvements across all business areas. This strategy supports enhanced interactions with customers and enables cutting-edge technological advancements.

What We Offer:

• Competitive salary package with an additional allowance after 6 months of satisfactory performance.
• The opportunity to work on a forward-thinking Digital Technology Road map/Strategy.
• A collaborative and innovative work environment.
• The chance to develop your technical expertise within a supportive team.

Essential Requirements:

• Experience in providing ICT infrastructure support (servers, networks, cloud services, etc.).
• Knowledge of cloud platforms, including M365 and Azure.
• Understanding of LAN/WAN/VPN and VOIP telephony systems.
• Strong problem-solving and service management skills.

Desirable Qualifications:

• Certifications in cloud services, networking, or relevant IT disciplines.Contact Information.

For further details on this role, please contact Jennifer Curran at . Feel free to reach out for any queries regarding the position or application process.