Role Description
The Metering Contracts Administrator is responsible End to end responsibility and associated case management, from both a customer and operational perspective, of all metering contracts work requests:
- to enable to the effective management of a £2.0M Metering Capital Budget.
- to maximise performance of regulatory PC21 Customer Metrics - Net Promoter Score (NPS), First Point of Contact Resolution and Unwanted
- Contacts.
Entry Requirements
Applicants MUST be able to demonstrate in their application and where necessary at interview:
ESSENTIAL CRITERIA
1. A minimum of 5 GCSE’s Grade C or above, to include English and Maths, or equivalent.
2. A minimum of 2 years’ experience working in a customer focused SLA driven environment.
3. Highly competent in MS Office applications (Word, PowerPoint, Outlook) and particularly Excel. There will be a practical Excel assessment prior to interview
4. Exceptional communication, presentation and interpersonal skills with the ability to communicate with key stakeholders and customers at all levels of the business.
5. Experience of producing and interpreting reports and presenting to Management.
What is on Offer
Salary
£42,356 - £55,808 per annum (pay award pending)
Location
Westland, 40 Old Westland Road, Belfast, BT14 6TE.
What we Offer
- Generous annual leave and public/privilege holidays
- Flexible working and family friendly policies
- Hybrid Working (applicable to some of our roles after three months following onboarding and training)
- Occupational sick pay
- Employee assistance programmes
- Cycle to work scheme
- One of the largest corporate volunteering schemes in NI
- Award winning health and wellbeing programme which focuses on supporting four key area of employee health; Physical, Mental, Social and Financial
How to Apply
To submit your application, please click APPLY NOW.
For additional information about the role please download a Candidate Brief from the Additional Documents section below.
Closing date for submission of Applications: Monday 3rd February 2025 at 10.00am
Interview Date(s): Wednesday 19th February 2025 Thursday