We have a fantastic opportunity for you to join our client, based in Antrim as a full-time EO2. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
EO2 Pay Rate: £14.50 per hour
Start Date: 10th February
Benefits working with NICS:
On the job training provided
Long term opportunity – 51 weeks, possible extension
Gain valuable skills and progress your career
Diverse and inclusive employer with active social mobility policies
EO2 Hours:
Monday to Friday 9am – 5pm
About the EO2 Role:
Discretionary Support claims processing/reviews/checking, to include use of relevant internal systems, application of controls/checks, guidance and legislation, use of microsoft office packages to make accurate and timely decisions. End to end claims process.
Providing office cover during operational hours.
Updating management on statistics and performance.
Excellent customer service skills to include dissatisfaction and complaints management and application of unacceptable customer behaviour guidance.
Proactive to work as part of a team/lead a team and deliver results. Ability to work on own initiative.
Identify and implement service improvements.
Adapt and implement change.
Any other duties as directed by line manager.
May have staff line management responsibilities.
List not exhaustive
Essential Criteria:
Must have 5 GCSEs including Maths & English and 2 A levels in 2 different subjects – Certificates required
*An Access NI will be required for this role*
If you are interested please apply via link or contact Kerri Kyle at TRC