Customer Service Administrator (4 day week)

Our client is a well-known manufacturer and is seeking to add an Administrator to their growing team. This is a fantastic opportunity for a sales experienced individual to join a company that offers continuous progression opportunities.

Salary
£24,000 - £28,000 (higher salary considered for more experienced candidate)

Hours
Offering a very appealing 4-day working week, with flexible working arrangements, working either Mon-Thur 7am-5pm or 7.30am-5.30pm or 8am-6pm - Every weekend off, including Friday.

Responsibilities

• Be the main point of contact for customer matters or concerns, while building relationships
• Main point of contact and management of communications between the customer and internal teams
• Generate and provide detailed reports as per customer requirements
• Review account performance for scorecard enhancement
• Monitor and maintain various customer portals
• Review and update customer orderbook
• Help with marketing plans, design marketing material and social media content
• Support senior account manager and commercial team as required
• Develop thorough understanding of the customer products and markets
• Work closely with other internal departments to ensure overall quality of service

The Ideal Candidate

• Proven work experience as an Admin, Sales Admin, or relevant role (ideal if in conjunction with experience in working with ERP/MRP systems)
• Demonstrable ability to communicate, present and influence people at all levels of an organisation
• Solid experience Excel/reporting
• Experience delivering client-focused solutions to customer needs
• Engineering or Manufacturing experience is ideal but certainly not essential

Some feedback we have received from recent candidates –

“I had an excellent experience with Vanrath, Jordan couldn't have been more helpful from preparing for interview to preparing for my first day in my new job in Belfast.”

“Highly recommend the service offered by Chris - professional, efficient and friendly, making the process of obtaining a new contract very pleasant. Continues to support me in my new role in any way he can. Thank you Chris. Pleasure dealing with you.”

“I got great assistance from Robbie Lemon from Vanrath, he assured me that he would get me a job placement. That’s exactly what he did. I am very grateful for the good service, assurance and commitment. Thank you very much!”