Admin Officer

We are currently recruiting for admin officers based in Lisburn. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: ASAP

Duration: 51 weeks with a possibility of extension

Rate of pay: £12.59

Hours of work: Monday- Friday, 9am-4pm, 7 hours per day including 30 minute lunch break 32.5 hrs a week

Key Responsibilities:Answer Finance Support, Discretionary Support incoming calls including Discretionary Support claims, queries and reviews, Short Term Benefit Advance and Universal Credit Contingency Fund.
Provide telephony cover between 9am and 4pm
Differentiate between call enquiries
Use IT systems (to include Legacy Benefit systems, Discretionary Support computer system, CPT, Debt Manager, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solution, accurately completing all necessary system actions
Provide excellent customer service, demonstrating professionalism and showing courtesy to callers
Escalate calls from vulnerable callers and appointees/representatives per guidance
Escalate complaints per guidance
Take appropriate action on Unacceptable Customer Behaviour
Demonstrate flexibility, meeting customer demand in a fast paced environment
Any other duties as requested by line management
Initial training office based with the potential to work from home following successful completion of training

Hybrid and Flexi available.

Essential Criteria applicants must have:

Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this.

A minimum of 2 years’ experience working in an administrative role
Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.

Please send your CV

RecCoBelfast