Executive Officer (EO2) – Mallusk

We have a fantastic opportunity for you to join our client, based in Mallusk as a full-time EO2. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

EO2 Pay Rate: £14.50 per hour

Start Date: As soon as possible

Benefits working with NICS:

• On the job training provided
• Long term opportunity – 51 weeks
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

EO2 hours of work:

• Monday to Friday 9am-5pm

About the EO2 role:

Objectives:

• To provide effective management for their respective section, allocating work
  and managing workloads according to business area priorities and in line with
  staff instructions.

Main Activities:

Most offices are split into the following sections and your role could be
managing staff in any of these sections.

• Identification, Registration and Movement (IRM)
• Testing
• Trade

Duties in these sections include:

• Allocating work/managing workloads, according to business area priorities.
• Ensuring work is processed in accordance with Veterinary Service Animal Health Group (VSAHG) staff instructions.
• Measuring performance against VSAHG KPI’s.
• Dealing with complex customer queries (including at the front desk), and herd register checks.
• Removal and allocation of IRM restrictions on herds/animals as required.
• Developing staff competences and skills levels.

Corporate duties include:

• Ensuring performance management responsibilities are undertaken to the required standards/timescales.
• Adhering to absence management policies.
• Ensuring staff receive appropriate training and development.
• Ensuring adherence to information management/security policies (GDPR).
• Undertaking premises-related duties, e.g. risk assessments. Ensuring that the work environment is safe.
• Ensuring completion of KPI & Quality Assurance checks and maintaining records of completion.
• Holding regular team meetings.
• Attend and, when required, minute management meetings.
• Ensuring compliance within the requirements of DAERA’s Customer Service Standards, e.g. Telephony and Written Communication
  Guidelines.
• Managing own personal development and gaining an understanding of the other EO2/EO1 roles within the office.

Essential Criteria

• Maths and English GCSE’s (A-C) and 2 A levels
• Excellent ICT skills, including use if Microsoft Word and Excel.
• Good communication skills.
• Ability to use own initiative.
• Experience in managing staff.

If you are interested please apply via link or contact Kerri Kyle in TRC