IS Support Engineer

Your Company :
A well-established FMCG company is seeking a talented IS Service Support Engineer to join their Information Systems department. This role is based in Belfast but involves supporting multiple locations across the UK and Ireland.Your RoleAs an IS Service Support Engineer, you will be responsible for ensuring the smooth operation and improvement of the end-user experience and desktop environment. Your duties will include:

• Providing prompt and efficient remote support, with occasional travel to remote sites.
• Managing and maintaining hardware and software, including deployment, patching, and updates.
• Supporting user account management and authorisations.
• Diagnosing and resolving computer and application faults.
• Ensuring high availability and uptime of desktop/laptop systems.
• Developing processes and tools to enhance support capabilities.

What You Need to Succeed :
To excel in this role, you should have:

• Experience in IS technologies, including Windows Desktop OS, Microsoft 365, and common applications.
• Knowledge of server technologies, such as Active Directory, DNS, DHCP, and virtual servers.
• Strong troubleshooting and analytical skills.
• Excellent communication skills, both verbal and written.
• The ability to prioritise tasks and manage stressful situations effectively.
• A proactive approach to problem-solving and ownership of responsibilities.
• A full driving licence.

What You Will Get in Return :

• Competitive Salary: A salary that reflects your skills and experience.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Flexible working hours and the possibility of remote work.
• Supportive Environment: A collaborative and friendly team atmosphere.
• Health and Wellbeing: Access to health and wellness programs.
• Travel Opportunities: Occasional travel to various sites across the UK and Ireland.
• Employee Discounts: Discounts on company products and services.
• Pension Scheme: A contributory pension plan to secure your future.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk