Housing Mediator

HOUSING MEDIATOR

Salary Scale: £30,721 - £31,352 per annum (pro rata)

Location: Skainos Centre, Belfast (with option for hybrid working)

Hours: 25.75 hours per week

Contract type: Fixed term until November 2025 with potential for extension

We are seeking a dedicated Housing Mediator to join our team and play a key role in resolving housing-related disputes for tenants, landlords, and other stakeholders, including young people, within Northern Ireland.

About the role

As Housing Mediator, you will:

• undertake mediation sessions via telephone, online or face-to-face
• work with stakeholders to develop awareness of the Mediation Service
• identify relevant cases for referral or signpost for advice or other services
• maintain an active caseload and ensure client records are accurately maintained

About you

You will have:

• 5 GCSEs at grades A-C (or equivalent), including English and Mathematics
• a recognised accredited qualification e.g. with Mediation NI or, UK or reached MII Practitioner Level in the Republic of Ireland
• at least six months’ full-time (or equivalent part-time) experience of providing mediation to the public and managing a mediation case load
• ability and experience of effectively engaging and communicating with people, including young people
• experience and skills in the use of IT systems
• excellent written and verbal communication skills
• a flexible approach to working hours (evening or weekend work may be required)
• access to transport to fulfil the requirements of the role

About Housing Rights

Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines, and advice and mediation work. We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.

All our work helps us to achieve our vision 'when everyone has a home'.

Benefits

We offer our staff the following benefits:

• hybrid and flexible working
• tailored learning and development plan
• a generous holiday allowance
• enhanced employer pension scheme with free life assurance
• accessible location and free parking
• fun events for staff engagement
• access to employee wellbeing services

The closing date for this post is midday on 27 January 2025.

For further information and to submit your application, click APPLY NOW.

Housing Rights gratefully acknowledges the financial support of the Department for Communities and the National Lottery Fund Community Fund towards this post.

Diversity is valued at Housing Rights. Applications from all sections of the community are actively encouraged.

REF: HM/0125