Customer Service Administrator

CPL Recruitment is delighted to be recruiting for a Customer Service Administrator on a permanent full-time basis, based in Ballynahinch with salary of up to £28,000 per year.

Our client:

• A first class, leading player in electronic manufacturing, providing a wide range of services.
• Over 50 years in business servicing clients in NI, ROI, GB, Europe and further afield, with growing headcount throughout 2024.
• Able to trade with the EU Single Market and full access to the UK Market.

The role:

With a full copy of the Job Spec available on request, you will:

• Forge long-term, meaningful and trusting relationships with our client’s customers.
• Be a central point of contact for any customer requests and concerns with an ability to answer questions effectively and accurately.
• Assist with marketing plans, and the design of social media content and marketing materials.
• Review account performance, maintain and monitor customer portals, review and update orderbooks and generate accurate, detailed reports.

The person:

• Previous experience in a customer facing role, ideally within the manufacturing and engineering vertical.
• Excellent communication skills; verbal and written, with an ability to communicate with all levels within the business.
• Self-starter, able to hit the ground running and strong business acumen.
• Proficiency in MS Office packages.
• Able to work under pressure and meet deadlines.

On offer:

• £24,000 - £28,000 per year.
• Positive, upbeat, inclusive working environment.
• 4 day working week – currently being trialled along with some hybrid working.
• Career progression and development opportunities.
• Life Assurance up to 1x salary.
• Employee Assistance Program.

To apply, contact Wes McCullough by clicking on the Apply link.