Operations Manager

Operations Manager

Location: Marathon Office, Sir Thomas and Lady Dixon Park, Upper Malone Road, Belfast BT17 9LA *Part time Hybrid options available.
Hours: 37 hours per week
Salary: Up to £42,000 per annum
Report To: Chief Executive

Job Purpose

The Operations Manager is responsible for the delivery of all events associated with the Belfast City Marathon including planning, organising, recruiting, training and deployment of volunteers, marketing and administering and undertaking any research necessary for events under the direction of the Chief Executive.

Key Accountabilities and Responsibilities

Event Management

• To plan, prepare, organise, and manage all aspects of events associated with the Belfast City Marathon including undertaking any research necessary for events under the direction of the Chief Executive.
• To establish and maintain good working relationships with council departments and sections, civic dignitaries, members, stakeholders, statutory agencies, voluntary organisations, and key external partners to ensure a corporate approach to all major events when required.
• To ensure all event information is updated accurately and uploaded to the website and communicated through social media channels in adequate time.
• To ensure the necessary high standards of service delivery at events etc. through the management of volunteers and others working for the company and contracted staff to ensure that all events are delivered to the highest standards, taking into account all relevant company policies.
• To assist the Chief Executive with the strategic marketing plan.
• To deliver the operational marketing plan.
• To manage and promote all events, including advertising, branding, the production of printed materials and distribution of materials.
• To prepare reports for the Chief Executive on the evaluation and economic impact of each event.
• To manage and represent Belfast City Marathon at marketing meetings for all events and sponsors.
• Liaison with various suppliers for the events to ensure the promotions are properly organised.
• In conjunction with the Chief Executive, to attract sponsorship and liaise with national and international agencies to source funding and grants ensuring successful applications comply with conditions of the funding offer, gather evidence and compile/process funding claims as required. To manage the procuring media sponsorships and value in kind related to events.

Health and Safety

• To manage the management and implementation of all health and safety issues associated with events from planning through to post evaluation as directed by the Chief Executive.
• To ensure that all legal requirements are met in the planning, delivery, and implementation of events on behalf of Belfast City Marathon, including application for relevant licences, contracts, insurance documentation, risk assessments, method statements and child protection policies prior to events.
• To write event management plans in accordance with H&S guidance and legal obligations for events as required.

Team Management

• To provide induction, support, advice, direction, supervision and appraisal to the Senior Events Officer, Admin and Events Assistant and Marketing and Events Assistant.
• To support and manage the above whilst providing regular supervision.
• To supervise the above to ensure that relevant events administration is conducted satisfactorily.
• To adopt and sustain a flexible and adaptable approach to the work of the team.

Volunteer Management

• To recruit, train and deploy volunteers for all Belfast City Marathon events working with the Senior Events Officer.
• To participate as directed in Belfast City Marathon’s recruitment and selection interview programme as required by the Chief Executive.

Professional Development

• With the Chief Executive, be responsible for maintaining your own personal and professional development.
• To use all relevant learning opportunities to improve personal skills so as to improve the effectiveness and efficiency of service delivery.
• To have an annual appraisal and regular support, supervision, and guidance

Other duties

• To assist in the drawing up and assess quotations and assist with the management of the tender process as required.
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of Belfast City Marathon.
• To undertake such other relevant duties as may from time to time be required.

General

The key responsibilities above give a broad outline of the functions of the post. However, these duties must be approached in a flexible manner. The post holder will be expected to adapt to changing circumstances and undertake other duties appropriate to the grade of the post as allocated by your line manager as part of working in a small team to deliver the Belfast City Marathon from time to time.

• To adhere to existing work practices, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
• To demonstrate their commitment to Belfast City Marathon by their regular attendance and the efficient completion of all tasks allocated to them.
• It will be necessary to work with information technology and associated systems in accordance with Belfast City Marathon Policies and Procedures.
• To co-operate with Belfast City Marathon in complying with relevant health and safety legislation, policies, and procedures, in the performance of the duties of the post.
• To perform duties and responsibilities of the post in compliance with Belfast City Marathon’s equal opportunities policies.
• To maintain confidentiality and observe data protection and associated guidelines where appropriate.

Person Specification

Essential Criteria

Knowledge and Experience

• 4 years’ experience of event management with the ability to organise events of assorted sizes from start to end.
• A strong knowledge of the events sector and what is required to ensure the financial sustainability of events.
• 3 years’ experience of staff management.
• Knowledge of Health and Safety legislation in relation to events.
• Experience in the design and implementation of event specific risk assessments.
• 2 years’ marketing experience, including digital marketing.

Skills

• Excellent Communication skills both written and verbal with the ability to deal with a wide range of clients at all levels.
• Excellent Time Management skills.
• Excellent relationship building skills.
• Effective team building skills.
• Proficient in the use of Microsoft word, Excel, and PowerPoint.
• The ability to manage, motivate and lead a team of staff.
• The ability to manage under pressure and work to targets and tight deadlines.
• To be self-motivated and have the ability to work: independently or as part of a team.
• The ability to work on your own initiative and to use initiative to solve problems and make decisions.

Circumstance

• Able to work evenings and/or weekends when required.
• Have access to a mode of transport that allows you to fulfil all requirements of the post.

Desirable Criteria

• Third level qualification in a relevant discipline – Events Management, Marketing, Business Management, Project Management.
• Professional marketing or digital qualification.
• Experience of managing volunteers.
• Experience in sports management and/or delivery of sporting events.

For further information and to submit your application, click APPLY NOW.

NB: These criteria may be enhanced to aid shortlisting. For each of the essential criteria, candidates are expected to provide evidence of how they meet the specific requirements. The panel cannot draw inferences from the material supplied so clear evidence must be stated if the candidate is to be deemed to have met the essential criteria.