Service Manager (Tech/Engineering)

Honeycomb is delighted to be working with our client, a market-leading technology business, to recruit for a Service Manager on a permanent basis. This is an exciting opportunity to join a business that is experiencing considerable growth and success. The business has a national presence and invests heavily in its people, technology and products. The client offers the chance to work with some of the biggest names in the tech sector whilst developing your own career.

The role of Service Manager involves overseeing a service desk/help-desk function whilst managing client relationships. You will ensure that all customers receive an exceptional service by closely monitoring team SLAs and managing expectations. The successful Service Manager will provide reports and financial information to both clients and internal stakeholders. The organisation is focused on continuously improving processes, therefore the successful candidate will have their ideas heard and have the chance to shape their role.

The right person for this role will have previous experience working within a service function, managing engineers and internal members of a team. You will possess strong problem-solving skills and have demonstrable experience of effectively managing service level agreements. The successful Service Manager will be ambitious and keen to progress within the business.

This role contains a competitive salary and wider benefits package. Full details can be discussed upon first conversation with Honeycomb, however due to the specialist nature of the organisation,

To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Erin Butler, Associate Director, on the details provided.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **