We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £12.59 per hour
Start Date: 20th January
Benefits working with NICS:
- On the job training provided
- Long term opportunity – 51 weeks with possibility of extension
- No experience required
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Administrator hours of work:
- Post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every fourth Saturday 9am - 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday
About the Administrator role:
This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.
No leave can be granted during the training and consolidation period.
Job description:
Your responsibilities will include, but not be limited to:-
•To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
•To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
•Take personal accountability for every customer/stakeholder you have contact with.
•Consider each customer’s case as a whole, making the right decisions at the right time.
•Give clear and explainable reasons for your decisions.
•Be polite and professional, treating customers with respect.
•Adapting your behaviour to meet the needs of our diverse customers.
•Maintaining clerical and electronic records.
•To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
•To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
•To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
•To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
•Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
•Use a range of computer systems, telephony, and digital platforms.
Sickness/Absence:
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early.
The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.
**No experience needed – just 5 GCSE grades C or above required (including English & Maths)**
**An AccessNI will be required**
If you are interested please apply via link or contact Kerri Kyle at TRC