Our client, A Large public sector organisation, based in Belfast City Centre are looking for Admin Officers to join their team
Duration: 51 weeks
Rate of pay: £12.59 per hour
Start Date: 20th January 2025
Hours: Monday-Friday between 8am-8pm ( Training hours will be Monday to Friday 9am-5pm for the first 12 weeks )
Location: Belfast City Centre ( GNT 17-21 Great Victoria Street, Belfast, BT2 7AD )
Main duties:
This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.
No leave can be granted during training and consolidation period.
Job description:
Your responsibilities will include, but not be limited to:-
•To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
•To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
•Take personal accountability for every customer/stakeholder you have contact with.
•Consider each customer’s case as a whole, making the right decisions at the right time.
•Give clear and explainable reasons for your decisions.
•Be polite and professional, treating customers with respect.
•Adapting your behaviour to meet the needs of our diverse customers.
•Maintaining clerical and electronic records.
•To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
•To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
•To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
•To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
•Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
•Use a range of computer systems, telephony, and digital platforms.
Sickness/Absence:
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
Essential Criteria:
** 5 GCSE's A-C including Maths & English (We will require proof at time of application)**
**Please note that successful applicants will be required to complete an AccessNI check**