Administrative Officer - Lisahally

Our client is looking for Admin Officers to join their team!

Rate of Pay: £12.59

Start Date: 20th & 22nd January

Location: Lisahally Service Centre, 28 Temple Road, Lisahally

Hours: 37 Monday to Friday

Shift Pattern: 9:00am-5:00pm training Monday to Friday then rotational rota between the hours of 8am-8:00pm

Duration: initially 51 weeks with possibility of extension

Job Description:

Will be working as part of the ‘Move to UC’ team as a case manager supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. You will also be at the forefront providing insight to contribute to the evolving design and learning that will shape the customer experience as we scale in 2024 / 2025.

Leave is not permitted during the first 5 weeks to facilitate a period of training and consolidation. Hybrid working will be considered after a period of time.

The Telephony lines will be open from 8am – 6pm

Desirable Skills:
• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.

Essential Criteria:

Access NI will be required for this role

5 GCSEs including Maths & English - certificates required