Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint.
Hours of Work
This position will be based at our Main Ballyclare Depot and will be a 47 hour work week, with normal hours of work organised by rota in advance. The rota will cover our customer demands, currently Monday to Thursdays 8:00-21:00, Fridays from 08:00-18:00 and Saturdays 08:00-14:00. Some flexibility will be expected outside of these hours as needed due to operational requirements.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
Key Duties & Responsibilities
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
- Ensuring customer satisfaction at all times through delivery of the Volvo ‘Customer Commitments’, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
Required Criteria
- Be educated to GCSE standard or equivalent, including Maths and English
- Possess extremely strong administration skills
- Possess excellent organisational skills and the ability to adapt to changing circumstances.
- Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
- Possess an ability to structure workload in an efficient manner
- Be able to cope working under pressure
- Must be confident with telephone communication and possess a polite and professional telephone manner
- Possess an excellent level of computer proficiency
- Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
- Have a full driving licence
- Aptitudes, Values & Work Ethic: Be a fast learner
- Aptitudes, Values & Work Ethic: Be organised, methodical, proactive and enthusiastic
- Aptitudes, Values & Work Ethic: Have the ability to work as part of a team and be able to work on own initiative
- Aptitudes, Values & Work Ethic: Have a warm, friendly and outgoing personality
- Aptitudes, Values & Work Ethic: Ensure that all written and verbal communication is of a standard that reflects the Volvo Trucks image and guidelines
- Aptitudes, Values & Work Ethic: Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
- Aptitudes, Values & Work Ethic: Be tenacious and of a questioning nature
- Aptitudes, Values & Work Ethic: Be open and honest at all times and always work with integrity
- Aptitudes, Values & Work Ethic: Possess a willingness to learn and succeed
- Aptitudes, Values & Work Ethic: Insist on the highest quality work, whilst concentrating on efficiencies
Desired Criteria
- Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
- Although not essential, some existing mechanical knowledge would be advantageous.
Skills Needed
Customer Service, Effective Listening, Exceeding Customer Expectations
About The Company
Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles
Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.
Why Choose Dennisons?
Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests.
Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking.
A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers
Company Culture
Your Future with Dennisons
At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination.
We believe our staff are our most valuable asset.
We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
Generous holiday entitlement
Cycle to Work Scheme
Access to a pension scheme with generous employer contributions
Healthcare benefits
Retail discount scheme
Free on-site parking at all our sites
Ongoing training and development opportunities and Volvo manufacturer training
A friendly work atmosphere within a real team environment
Long term career prospects
Company Benefits
At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry.
Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values.
Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.
Join us, and become part of a story that values each individual's role in achieving collective success.
Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition
Salary
Not disclosed