2nd Line Support Engineer

We are proud to partner with a rapidly growing company seeking to add an experienced 2nd Line Support Engineer to their team. You will be joining a busy but supportive environment, gaining exposure to a range of technologies deployed both here in Northern Ireland and across Great Britain. This business remains family-owned, fostering a collaborative and dynamic culture.

The Role:

• Provide 2nd line support by managing the help desk and addressing user issues.
• Occasionally travel to the UK mainland to provide on-site and hardware support (note: travel is infrequent).
• Demonstrate proficiency in technologies including Active Directory, MS Exchange, Office 365, Citrix, and networking principles.
• Work within a small, supportive team and gain exposure to 3rd-line escalations to build on your help desk skills.

About You:

• Experience: At least 2 years of experience as a 2nd Line Support Engineer in a busy internal support environment or MSP background.
• Technical Skills: Strong troubleshooting skills in Active Directory, MS Exchange, Office 365, Citrix, and networking.
• Soft Skills: A friendly, professional, and approachable attitude with an appreciation for the service-oriented nature of IT support.
• Communication: Ability to interact with company owners, directors, and senior managers confidently.
• Motivation: Eager to apply your troubleshooting skills in a new and challenging environment while learning and growing professionally.
• Requirements: A valid driver’s license due to the travel aspect of the role.

To speak in absolute confidence about these opportunities please send an up to date CV via the link provided or contact Andrew McKnight, Specialist recruiter at MCS Group

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs