Administrative Officer - Ballykelly

We are currently recruiting for Admin Officers based in Ballykelly

Start date: Wednesday 8th January

Location: Jubilee House, 111 Ballykelly Road, Ballykelly, BT49 9HP

Duration: Initially 51 weeks with possibility of extension.

Hours of work: The contracted hours are 8am-8pm Monday - Friday and every 4th Saturday on a rota basis. However staff are presently working on various shift patterns between 9 - 5 Monday to Friday. DWP Business areas in Northern Ireland adhere to Great Britain Easter Public Holidays - there job holder will be required to observe the Easter Public Holidays of Good Friday and Easter Monday.

Rate of pay: £12.59 per hour

Main Duties:

These jobs are telephony based Main duties include: Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service. Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised environment. Excellent verbal and written communication skills. Ability to build rapport with colleagues and customers. Ability to work within and contribute to a team environment. Ability to work accurately within set deadlines and to achieve targets. Basic IT skills with an aptitude for learning new systems. Organised with good time management skills.

Essential Criteria:

- 5 GCSEs A-C including Maths and English (Must be able to show proof)
- Must complete an Access NI