Client Services Support

Client Services Support

Job Purpose:

To work as part of a collective team to maintain high levels of service and attention to detail whilst providing client support to ensure efficient operation of the Serviced Office Provider – venYou.

Maintain a positive and friendly company image by acting as the first line of contact to clients and visitors in person, online, and via telephone.

Report to: Director

Main Duties and Responsibilities:

• Supports both the Operations Director and Client Services Director in a variety of tasks to ensure the smooth daily running of the serviced office provider venYou.
• You will be based at both Reception and the Management Office and will be on a rota basis with the Client Services Team
• Act as the first point of contact for all client queries and be responsible for ensuring each query is dealt with in a timely manner.
• Ability to effectively communicate via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.
• Maintain and manage the Salto door access system ensuring data is kept accurate and UpToDate.
• To be fully competent in the setup and provide support to clients of the audio visual and video conferencing facilities within the boardrooms.
• Manage outgoing post and record data on special deliveries.
• Maintain and manage the building maintenance reports whilst liaising with building maintenance/ contractors.
• Operate and schedule meetings and appointments through an online meeting room booking system.
• Assist in the set-up and turnaround of meeting rooms as per client requests e.g., providing flipcharts and organizing refreshments.
• Maintain the building stationery requirements along with maintaining the building marketing and branding material.
• Operate and maintain the communal printer and ensure clients are billed accordingly.
• Develop and maintain an online filing system.
• Carry out weekly checks on all show/ vacant offices.
• To be fully aware of their responsibilities for Health & Safety of themselves and others
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
• To undertake all training as required (e.g., first aid, health & safety, customer service).
• To undertake any other ad-hoc duties relevant to the post, as and when required

This job description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.

All staff are expected to be courteous to colleagues and clients and provide a welcoming environment for visitors.

Hours

• Monday – 8:30am – 5:30pm
• Wednesday – 8:30am-5:30pm
• Friday – 8:30am-1:30pm

Starting date February – Maternity Cover.