Job Role
Dennison JCB has an exciting new opportunity for you to join our team as a Full Time Service Advisor. Working closely with the aftersales team this is a central role ensuring we capture every opportunity to provide the best service, add value to all our existing customers, and to assist in identifying new customers.
Hours & Location
This position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick. The core hours of work will be Monday to Friday; 08:30 – 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.
As an equal opportunities employer, Dennison JCB welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
Key Duties & Responsibilities:
- Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets set
- Dealing with invoice queries and chasing up information
- Producing reports as and when required on invoicing progress, queries etc
- Following up with cash sale customers
- Liaising with our accounts department to set up customer accounts
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
- Booking in service visits for customer machines
- Liaising with the Service Manager to maximise efficiency regarding engineer planning
- Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
- Proactively contact customers regarding requirements and to follow up on satisfaction with our service
- Proactively building strong, positive long term relationships with customers
- Collating and reporting on feedback gained from customers
- Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
- Ad hoc duties commensurate with the position
Required Criteria
- Experience of working in a fast paced customer service, administration role
- Attention to detail and a very high degree of accuracy is essential
- Excellent organisational and prioritisation skills
- An excellent level of computer proficiency
- Excellent customer service skills
- Ability to work as part of a team
- Ability to communicate effectively at all levels, both internally and externally, in a professional manner
- Being accountable
- A full driving licence
- Be self-motivated, proactive and have the ability to work on their own initiative
- Have the ability to prioritise effectively and be highly organised
- Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
- Have a responsible and methodical attitude to work
Desired Criteria
- Relevant experience working within a service department and particularly within a franchised dealership would be high desirable
- Experience or knowledge of the plant industry would be desirable
Skills Needed
Effective Listening, Communication, Building Relationships
About The Company
Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles
Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.
Why Choose Dennisons?
Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests.
Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking.
A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers
Company Culture
Your Future with Dennisons
At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination.
We believe our staff are our most valuable asset.
We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
Generous holiday entitlement
Cycle to Work Scheme
Access to a pension scheme with generous employer contributions
Healthcare benefits
Retail discount scheme
Free on-site parking at all our sites
Ongoing training and development opportunities and Volvo manufacturer training
A friendly work atmosphere within a real team environment
Long term career prospects
Company Benefits
At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry.
Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values.
Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.
Join us, and become part of a story that values each individual's role in achieving collective success.
Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition
Salary
Not disclosed