Customer Coordinator

Customer Coordinator - Portadown

Your new company
Great opportunity to work for a very well known local food manufacturing company that supplies high-profile brand names into the retail sector.
This company have been in business for nearly 70 years and have gained an amazing reputation to work for. Due to expansion they are recruiting for a Customer Coordinator. This is a full time permanent job. Hours of work are either Monday – Thursday 8-4 or 8.30-4.30 and Friday either 8-3.30 or 8.30-4.
Salary is £27,500, plus 32 days holidays.

Your new role
As Customer Coordinator duties include:

* Retrieve EDI orders and ‘key on’ orders for nominated accounts were necessary using Navision.

• Key on manual orders using Navision system from emailed and phone call orders for all Accounts and other customers
• Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service
• Liaise with distribution sites to ensure optimum levels of service
• Monitor distribution stocks versus orders received especially on Own Label products
• Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers
• Produce contact reports from above meetings and send out internally with agreed actions and responsibilities
• Produce Service Level reports weekly for internal business for your accounts
• Advise customers of any potential or actual stock issues and re-delivery where applicable
• Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes
• Check and manage any promotional lines to ensure orders and phasing are monitored and verified
• Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations
• As part of ongoing process be able to highlight and report root cause of issues which affect the Service level
• Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner
• In times of stock shortages review and report back to the business on any potential issues

What you'll get in return
You will be offered an excellent salary of £27,500, 32 days holidays, excellent career progression, opportunity to join an amazing company with a very supportive team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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