JOB TITLE - Administrative
Support Officer
LOCATION - Newtownards
SALARY - £12.86
HOURS - 37.5 Monday to Friday
KEY DUTIES /
RESPONSIBILITIES
1. Coordinate
the processing for allocated caseloads and prepare and quality assure the
formal written responses in line with legislative and regulatory timeframes.
2. Regularly
communicate in a helpful, caring, respectful and professional manner both
verbally and in writing with all levels of Trust staff, external agencies
(including statutory and regulatory bodies) and members of the public.
3. Handle
telephone calls and face to face contacts in relation to caseload in a helpful,
respectful and professional manner.
4. Deal with
all relevant correspondence (internal and external) in line with departmental
policy / procedure and relevant legislation in an efficient, appropriate and
effective manner.
5. Proactively
ensure that sufficient documentation is completed, collated and retained to
assist the Trust in the processing of caseloads in line with Departmental
policy and procedure.
6. Ensure
accurate recording of information both manually and electronically in line with
Departmental procedures.
7. Maintain
and monitor the quality of data input to the relevant modules of the Risk
Management & Governance database/s.
8. Design
and produce, in line with departmental schedules or as required, high quality
statistical, graphical and narrative reports from the Risk Management and
Governance database/s for internal and external bodies.
9. Prepare
papers in response to communications / enquiries, for example the Information
Commissioner’s Office, Northern Ireland Public Services Ombudsman’s Office,
Trust Legal Directorate and the Coroner’s Office.
10. To ensure
that the services provided by the administration and clerical staff are responsive
and of a consistently high quality, maintain standards of confidentiality and
adhere to legislative and Trust timeframes.
ESSENTIAL CRITERIA
1. HNC/D (in relevant subject related
to the post) or equivalent, and 1 year’s administrative experience at Band 3
(or equivalent).
OR
NVQ 3 (administration related) or equivalent, and 2 year’s
administrative experience, at Band 3 (or equivalent).
OR
4 GCSE’s (Grade A-C) or equivalent, one which must be
English Language, and 3 years’ administrative experience at Band 3 (or
equivalent).
2. Demonstrate
experience of using computer systems and packages for:
o
Word processing
o
Managing emails
o
Data input
o
Extracting information to provide reports.
Other 3. Hold a current full driving licence
which is valid for use in the UK and have access to a car on appointment. This
criteria will be waived in the case of applicants whose disability prohibits
driving but who have access to a form of transport approved by The Organisation
which will permit them to carry out the duties of the post.
The following are ESSENTIAL criteria which will be measured
during the interview/ selection stage:
4. Excellent
and effective communication skills to meet the needs of the post in full.
5. Ability
to work with a diverse range of stakeholders and develop and maintain effective
working relationships.
6. Ability
to deal with difficult and challenging situations.
7. Ability
to work as part of a team.
8. Excellent
organisational skills with an ability to prioritise own workload.
9. Ability
to use own initiative.
10. Ability to
analyse information received in order to produce effective and accurate
responses to members of public / external agencies or other staff members.
11. Ability to
proof read / quality assure responses to ensure a high level of accuracy.
1. Experience
in analysing information received in order to produce effective responses to
members of public / external agencies or other staff members.
2. Experience
in analysing data / information to design and produce high quality statistical,
graphical and narrative reports.
If you would like to be considered for this role or find out more,
please email me your CV now by clicking on the link and I will be in touch. All
details are treated in the strictest confidence.
If this role isn't quite right for you but you would like to look for a
new opportunity, please get in contact with us.
Applicants must ensure their CV is accurate and up to date. The CV
should include your full employment history inclusive of dates, all academic
achievements and full personal contact details.
Apple Recruitment Services is acting as an Employment Agency in
relation to this vacancy. Apple Recruitment Services is an Equal Opportunities
Employer.