Helpdesk Admin (Castlereagh) - Security Systems Company

VANRATH are assisting with the recruitment of a Helpdesk Administrator for a major Security Systems focused company based in Belfast.

This is a Full-time position - Monday - Friday position.

Permanent position - Position of work is Belfast (Castlereagh)

Salary:

Negotiable + Fantastic Benefits package & Growth Opportunities

Responsibilities:

• Logging & assigning service calls using CASH software
• Dispatching engineers & ensuring paperwork is completed to the criteria required
• Providing excellent & efficient customer support
• Liaising with clients via email & telephone, including booking appointments/arranging access & maintaining accurate customer records
• Work interdepartmentally to support colleagues & to ensure the business is ran effectively & efficiently

Essential Criteria:

• 2 years experience in same or similar role
• Strong communication skills with the ability to give clear instruction
• Microsoft packages including Outlook, Word & basic knowledge of Excel
• Experience using same or similar business system software
• Problem-solving & working to deadlines
• High standard for organisation
• Ability to work on one initiative

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Chris Haddock from Vanrath, recently secured an opportunity for me within a large public sector organisation. He was extremely professional, well informed of the industry, was on hand to answer any queries, and smooth the transition from one employer and the next. I highly recommend working with Vanrath.

I have just secured my next great job opportunity with the help of Ross Stevenson. Ross was very professional throughout the whole process, ensuring that the company met my expectations and vice versa. His open and honest communication from the start and relevant updates made the process very seamless.

Very highly recommend Jack, he was extremely knowledgeable and friendly which made the experience a lot more pleasant, done my first week at my new job and very happy! Jack is a credit to himself and Vanrath. Thanks very much!

Emma hall and Thomas are really efficient and motivated employees. They are really helping me to get the job. I highly recommend them. When you talk to them you will feel like you know them since long.