Administrative Officer - Lisahally/Derry

Our client is looking for an Admin Officer to join their team!

Rate of Pay: £12.59

Start Date: 8th January, 20th January and 10th February

Location: Lisahally

Hours: 37 Monday to Friday

Shift Pattern: 9:00am-5:00pm training Monday to Friday then rotational rota between the hours of 8am-8:00pm

Duration: initially 51 weeks with possibility of extension

12 weeks of training provided - No leave can be granted for these weeks unless pre-approved

Job Description:

Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.
Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period (around 8 weeks) staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.

Main Duties include:
• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.

Essential Criteria:

Access NI will be required for this role

5 GCSEs including Maths & English - certificates required