ICT Support Officer

• Job Reference: VR
• Job Title: ICT Support Officer
• Salary: Circa 25k pa
• Based: Belfast
• Hours: Full time - 37.5 pw (Typically Mon-Fri, 9am-5pm)
• Contract: temporary – 3+ months - ongoing rolling contract with potential to secure permanent

Overview

VANRATH now stands as the first-tier supplier to a range of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health and Social Care Trusts and NFP Organisations. These organisations often seek an ICT Support Officer on a long term temporary contract, with the ambition to make it a permanent position.

As an ICT Support Officer, you will provide general IT Support to the organisation's end users and assist with maintenance and upgrades of their IT Infrastructure, as well as deployment and installation of new software and hardware.

The role as an ICT Support Officer is typically a Mon-Fri/9-5 but sometimes would require shift work (depending on demand). The role may also be split between remote and onsite support, and therefore may require travel to various sites.

What's in it for you?

• 25k pa.
• Holidays - typically accrued at a rate of 28 days per year, rising up to 37 days with tenure.
• Pension - 5% employee contributuin / 3% employer contribution.
• Hybrid working / flexible working hours (both depending on the client and demands of the role).
• Opportunity to build your experience and get your foot in the door with an organisation, with the ambition to progress and secure a permanent position.

Our clients

The client can range from a small local public sector organisation, to a large multi-national tech company. We have a very close relationship with all of our clients, and meet them regularly. When we have a live position, we can share further details about the client, what they're working on, the size and structure of the team, what you can expect and what the day to day role looks like.

About you

• Over 1 year work or placement experience in IT Support providing software/hardware support for a range of devices including Desktops, Laptops, Printers, Scanners, Mobiles etc.
• IT Degree or stronger history of IT Support experience
• Motivated to learn and passionate team player
• Positive morale, happy to get the job done
• Adaptable, versatile, happy to take on a variety of tasks across IT Support and IT projects
• Driving licence and access to own car.

What you'll do as an ICT Support Officer

• IT support of organisation's infrastructure, providing software/hardware support across desktops, laptops, mobiles, scanners, printers etc.
• Support rollout of new hardware and systems.
• Resolve escalated tickets.
• Maintain high level of professional customer service.
• Support with onsite service requests (Resolve issues / setup devices such as laptops/printers/networks etc).
• Collaborate positively within a wider team of IT professionals.
• Work at fast pace to deliver excellent IT service.
• Travel to various sites.

For further information on this vacancy, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.