A leading Fintec Marketing and Comparison company has been evolving and they are now seeking to add a Customer Account Manager to the team.
This is a fantastic opportunity for an experienced individual to join a company that offers continuous progression opportunities.
Hybrid working options available, the rest of the time will be spent in the modern Belfast office.
Salary
£28,000 - £35,000 (DOE) + up to 15% bonus
Excellent benefits including salary review, performance bonuses and development opportunities.
Responsibilities:
Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts.
The role provides significant opportunity to build on current customer relationships to grow existing accounts and great career progression opportunities to take on larger accounts and more responsibility.
- Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers
- Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts.
- Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
- Share knowledge with colleagues and where appropriate assist junior employees.
- Develop a good understanding of the market and customers to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of product lines.
- Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner
- Onboard new customers, liaising with other teams to ensure a smooth process
- Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
- Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.
Essential Criteria
- Minimum of 2-3 years’ experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background
- Experience of managing and maximising the profitability of multiple B2B relationships
- Experience of working in a target driven environment
- Excellent analytical and data interpretation skills
- Excellent skills in MS Office (particularly Excel).
- Proven ability to self-educate
- Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.
Desirable
- Experience in an IT, e-commerce, fintech or financial services environment
Education:
- Degree in a business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector.
- 3 grades ‘B’s or above at A-Level are desirable although not essential.
For further information on this vacancy, or any job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses.
VANRATH recruits across a diverse range of sectors including:
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We recognise that making a career change can be a huge step. We will support you through every step of the recruitment process, from an initial discussion of your goals and aspirations, to the security of your new position.
Our consultants are sector specific and have an in-depth knowledge of, and experience in, their respective fields. Put simply, they are the best in the business! We continually monitor trends and developments within the market to ensure we provide the very highest quality advice and
support to our clients and candidates.
VANRATH began in 2000, when a senior level accountant was on the lookout for new opportunities. Wayne Sullivan discovered that professional recruitment services for accountants was not quite the experience he had expected. His entrepreneurial nature and drive to help other accountants realise their career aspirations, was the ‘light-bulb’ moment that encouraged him to start a recruitment agency like no other. The goal was to recruit in the same way, and to the same standard, that an employer would recruit into their own business to ensure the client would get exactly what they required.
Initially setting up shop in Dublin the name was founded, VANRATH, an amalgamation of the 2 founding partners' names. In 2002, Wayne decided to return home to Belfast to take on the Northern Ireland market. He purchased VANRATH’s first official home on the 6thfloor of Lesley Suites which enabled the business to hit the ground running with the establishment of our Accountancy Team
IT recruitment was VANRATH’s next big venture and in 2004 the team has grown the IT business into the largest IT recruitment business in Northern Ireland.