Customer Account Coordinator

Customer Account Coordinator - Dungannon

Your new company
This is a superb opportunity to work for a very reputable family business that have successfully been trading for over 30 years. This company have recently expanded their business and have built new luxury offices where you will be based. You will be part of a great office, great working atmosphere and be part of a very supportive well established team. Due to expansion they are recruiting for a Customer Account Coordinator on a permanent basis. Hours of work are Monday - Thursday 8-5 and Friday 8-2. Total of 40 hours per week. Salary is up to £29k depending on experience

Your new role
As Customer Account Coordinator your duties will include:

Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.

• Arrange for customer’s orders to be processed, maintain accurate open order records, update the planner and act upon these efficiently.
• Generate and maintain accurate customer despatch documentation
• Maintain open orders, ensure records are accurate and act upon these efficiently.
• Create and forward the weekly delivery schedule to the customers in preparation for the coming week.
• Liaise with the Production Supervisors to ensure they have the full production schedule information and communicate any priorities to them at daily Production Meetings.
• Monitor lead times and agree these with the Production Manager for all customers.
• Keep customers informed of any changes to the despatch schedule / delivery times as early as possible.
• Arrange with the Costing Engineer for updated pricing on any Engineering Change Orders (ECO’s) and communicate these through to the customer for confirmed agreement.
• Work collaboratively with the customer to resolve queries and meet changed or urgent needs.
• Co-ordinate transport arrangements for delivery of customer orders
• Record and communicate any customer issues and forward complaints to the Quality Team.
• Keep the Production Manager informed of schedule changes, stock shortages, customer queries etc.

What you'll get in return
You will receive a excellent salary, 29 days holidays, great office environment and offices and opportunity to join a reputable company.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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