IT Placement Student

Location:

Belfast

Workplace:

Hybrid

Closing date:

31st December 2024

The opportunity:

An exciting opportunity has arisen for an ambitious placement student to join our IT team in supporting our Baker McKenzie Belfast Centre!

This opportunity is ideal for students who are on track for a 2:1 degree or above which includes Technology related modules.

As part of this role, the successful candidate will support the IT team with a range of generalist IT administration tasks and projects and gain exposure to the workings of an IT function within a global law Firm.

Working at Baker McKenzie:

Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services.

We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.

We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you.

About the role:

As part of this role, the successful candidate will:

Responsibilities:

• Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications
• Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution
• Provide technical support for client facilities such as video conferencing and audio conferencing services
• Participate in improvements as they relate to the on-site IT environment
• Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework
• Test fixes to ensure problems have been adequately resolved
• Perform post-resolution follow-ups to customer requests
• Evaluate documented resolutions and analyse trends for ways to prevent future problems
• Field incoming requests from customers via both telephone and e-mail in a courteous manner
• Build rapport with customers
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Prioritise and escalate problems (when required)
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role
• Supports, operates, and maintains AV equipment for live meetings and events
• Provides support and demonstrates knowledge for online webinar tools and applications
• Any other duties as required (including an opportunity to gain exposure to specialist areas within our Technology Team)

Skills and Experience:

• You will need to be on course for a 2.1 degree or above in any subject which includes technology related modules. We will determine whether you're on track for a 2.1 based on the grades you achieved in your last completed year of academic study.
• You will need to be an undergraduate university student expecting/ hoping to undertake a work placement in your third year. No previous experience required.
• Knowledge of computer hardware
• Experience of using Microsoft 365 (Outlook, Word, Excel, PowerPoint
• Good communication skills (oral and written)
• Team player with the ability to work autonomously and proactively
• Demonstrates flexibility and adaptability
• Excellent attention to detail
• Organisational skills to manage conflicting priorities in a busy role