IT Support Technician ( Help Desk )

A dynamic organisation based in Belfast is seeking a proactive and customer-focused IT Support / Help Desk Technician to join their team. This role involves supporting users both remotely and on-site across multiple locations in Northern Ireland, so access to a car insured for business use is essential. The ideal candidate will be a skilled problem-solver with strong communication skills and a passion for delivering excellent IT support.

Benefits:

• Salary up to £28,000
• Excellent career development opportunities
• 32 days annual leave
• Private health care
• Free on site parking

Key Objectives:

• Provide fast, effective IT support to ensure smooth day-to-day operations.
• Guide users through system configurations, troubleshooting, and maintenance both remotely and on-site.
• Listen to user concerns and provide clear, practical solutions to meet their needs.
• Work closely with other IT team members and external suppliers to resolve issues.
• Maintain professionalism and integrity in all interactions.

Key Responsibilities:

• Respond to support requests via email, phone, and in person.
• Troubleshoot hardware and software issues and provide clear step-by-step guidance.
• Manage user accounts, including onboarding and offboarding processes.
• Perform regular system checks, updates, and backups.
• Escalate complex issues to senior IT staff or external providers when necessary.
• Follow up with users to ensure issues are fully resolved.
• Document solutions and provide feedback to improve IT services.

Essential Criteria:

• Experience: 2+ years in an IT support role, preferably within a Microsoft 365 environment.
• Education: HNC/HND, NVQ Level 3, or equivalent qualification with ICT content.
• Technical Skills:
  • Experience with Active Directory (including Azure/Entra ID).
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft 365 tools and platforms.
• Soft Skills:
  • Excellent verbal and written communication.
  • Strong interpersonal skills and a focus on delivering exceptional service.
• Other Requirements:
  • Full UK driver’s license and access to a car insured for business use.
  • Flexibility to work outside standard hours when needed.
  • A commitment to learning and developing new skills.

Desirable Skills:

• Experience with mobile device management systems (e.g., Intune).
• Familiarity with antivirus tools, preferably Microsoft Defender.
• Knowledge of backup software and processes.
• Experience with Microsoft SharePoint Online, Power Apps, and Power Automate.
• Basic networking knowledge, including VPNs and firewall configuration.
• PowerShell scripting for automation tasks.

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.

"I very much enjoyed my experience with VANRATH. Sean Doherty was great to work with, very friendly and efficient, he streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role, thanks Sean!"

"My experience with Vanrath has been very pleasant, huge thank you to Sean Doherty, a master of his craft. Throughout the recruitment process, Sean has been very reliable and proactive and a great representative of the company. 10/10 would recommend this professional service."

"I've worked with a lot of recruitment consultants both as an employer and as a client and I can highly recommend Sean. He helped me secure my last move and I found him to be excellent in following up any questions I had as well as keeping me in the loop on progress. He was even willing to help out on his days off!"