My client is a leading local business
with over 25 years’ experience of designing, supplying and installing high-quality
air ventilation and heat recovery systems to both the domestic housing sector
and light commercial market. Their customer focused approach has seen them
become a trusted partner to many contractors, developers, self-builders and
social housing organisations across Northern Ireland and beyond.
They now seek to recruit a Scheduler
/ Operations Coordinator to oversee and manage the setting of service
appointments, installations and maintenance call outs. This role ensures that
field technicians and installation crews are efficiently coordinated whilst maintaining
a high quality service to customers.
Role will involve: -
-
Scheduling
of service appointments and installation work.
-
Communicate
with customers to confirm appointment times.
-
Manage
resources and plan stock to fulfil scheduled jobs.
-
Monitor
team schedules to maximise efficiency and minimise downtime.
-
Maintain
accurate records on company systems, ensuring all work orders are up-to-date
and correctly logged.
-
Act as
the main point of contact for field technicians and customers.
-
Monitor
service delivery times, team efficiency and customer satisfaction.
You will have the following: -
-
Have strong
organisation skills with good attention to detail.
-
Be a multi-tasker
who enjoys working to deadlines.
-
Possess
excellent communication and interpersonal skills.
-
Demonstrate
sound problem-solving and decision-making ability.
-
Be IT
proficient and experienced in MS Word, Excel etc.
-
Having a
geographical knowledge of NI is an advantage.
Ideally, you’ll have 2+ years’ experience
in scheduling, dispatch or operations co-ordination; preferably in the HVAC,
ventilation or construction industries.
Starting salary of £30,000 plus bonuses. Hours of work are Mon-Fri
9-5pm or 8-4pm from smart offices near Castlewellan. 28 days holiday, pension. Retirement
Plan Options. Health, dental, and vision insurance. Office-based with some
remote / hybrid coordination options.
Interested? Contact Bill Ashe at Staff Source by sending in your
CV using the apply link.