Systems Support Analyst

Your Company
???? A dynamic and supportive work environment awaits you at a leading sustainable-award manufacturing organisation with sites across the UK, Ireland, and beyond. Join a global team dedicated to delivering exceptional IT services and ensuring a stable and reliable IT infrastructure.
Your Role???? As an IT Support Specialist, you will:

• Provide onsite and office-based desktop support for staff and mobile users.
• Ensure quality end-user support and a stable IT infrastructure.
• Offer 1st and 2nd level support via the ServiceDesk ticketing system.
• Efficiently categorise and resolve incidents using remote desktop tools or physical attendance.
• Collaborate with the local business IT team for 1st level end-user and infrastructure support.
• Manage Active Directory and IT requirements for ongoing operations and site projects.
• Set up and configure new hardware, including PCs, laptops, and printers.
• Support and maintain server and network infrastructure.
• Manage Meraki Networks and VLANs for OT and IT environments.
• Handle phone systems and mobile device (Android and iOS) management.
• Oversee asset management and lifecycle.
• Liaise with application and system vendors on behalf of local teams.
• Perform patch management of both local and cloud-hosted systems.
• Conduct data backup and recovery tasks.
• Plan and implement disaster recovery strategies.
• Research problems and create documentation.
• Work closely with a virtual infrastructure team.

What You Need to Succeed???? To excel in this role, you should have:

• Strong problem-solving skills and a proactive approach.
• Experience in desktop support and IT infrastructure management.
• Knowledge of Active Directory, server, and network infrastructure.
• Familiarity with Meraki Networks, VLAN management, and mobile device management.
• Excellent communication and collaboration skills.
• The ability to manage multiple tasks and prioritise effectively.
• Willingness to provide after-hours support and travel for site visits.

What You Will Get in Return???? In return, you will receive:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• The chance to work with a global team and make a significant impact.
• Competitive compensation and benefits.
• A top class manager.

If you are a proactive problem-solver with a passion for IT support, I would love to hear from you.
Apply now to hear more and help our clients deliver exceptional IT services across their sites! ????

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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