Customer Advisor

Your new company and role
This organisation is a leading national bank that has offices based throughout Ireland and Northern Ireland. They offer excellent additional benefits and understand the importance of work-life-balance. In this role, you will be based in Belfast. There is the possibility that after 3 months, you might have the opportunity to work hybrid. This role is based in Belfast City Centre.

Our client is looking for a customer service individual who:

• Demonstrates a ‘can do’ attitude and can contribute positively to our teams that support the lifecycle of credit applications once approved. This includes the instruction, maintenance and perfection of security, issuance of contract documentation and fulfilment and draw down of facilities ensuring all terms and conditions are correct.
• Demonstrate effective communication and negotiation skills. The role will include regularly liaising with external professionals (Solicitors) and front-line colleagues.
• Following successful completion of training, provide advice and guidance on the various stages within the perfection of lending relating security and/or preparation of contract documentation and fulfilment of credit facilities.
• Can contribute to a robust risk and control framework that seeks to minimise risks, focuses on prevention and delivers effective solutions as required.
• Champions a Customer First culture in support of our purpose, strategic ambition and Brand Values, by ensuring processes and procedures consistently promote good outcomes for all our customers.
• Maintain accurate records to a professional standard across all IT platforms.
• Support an operational and lean-based view of the business and business environment.
• Delivers results in a challenging, varied and dynamic role.

What you'll need to succeed

• Proven level of teamwork and ability to consistently deliver results.
• Capacity to negotiate successful outcomes for bank and customer
• Good communication skills.
• Deliver a high standard of customer service in all customer interactions with emphasis on delivering quality customer experiences.
• To build good working relationships and demonstrate your commitment to the team.

What you'll get in return
In return, you will receive the following:

• An hourly rate of £14.50 per hour
• Central Belfast city office
• Opportunity to go permanent after initial 3 months
• Training and upskilling opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk