Administrative Officers - Belfast

Our client, A Large public sector organisation, based in Belfast City Centre are looking for Telephony Officers/Admin Officers to join their team

Duration: 51 weeks

Rate of pay: £12.59 per hour

Start Date: 9th December

Hours: Monday-Friday between 8am-8pm ( Training hours will be Monday to Friday 9am-5pm for the first 12 weeks )

Location: Belfast City Centre - Great Northern Tower

Hybrid working will be offered after 4-6 months

Main Duties:
This role will deliver services for vulnerable customers who are based in Great Britain and who are seeking assistance with Budgeting Loans. Full training will be provided. The roll will primarily involve telephony and there will also be an element of claims processing. Main duties and essential skills may include, while not limited to: effective call handling and excellent customer services skills; good verbal and written communication skills; ability to work within and contribute to a team environment; ability to work accurately within specific deadlines and to achieve relevant targets; basic IT skills / computer literacy with an aptitude for learning new systems; organised with good time management skills; excellent interpersonal skills; excellent work ethic with a desire for personal development; and excellent attendance and time keeping.

Essential Criteria:

• 5 GCSE's A-C including Maths & English (We will require proof at time of application)

**Please note that successful applicants will be required to complete an AccessNI check**