Casework Officer (EOII, Temporary)

Honeycomb Jobs is delighted to be working with our public sector client, to recruit a temporary Casework Officer at EOII level based on site in Belfast.

The Client – Our quasi-public sector client is an independent body providing an impartial and free examination of complaints about a range of public services.

The Role: This credible position reports to a Team Manager. Duties will include but will not be limited to:

• Undertake an assessment of each case received within target timeframe to establish if the case should be accepted for investigation when examined against the requirements of the legislation underpinning the role of the Ombudsman/Commissioner.
• To review and assess complex information, to make relevant enquiries and gather information to make evidence-based decisions, in line with the legislation.
• Request and obtain material required for investigative purposes to include assisting with investigation report preparation.
• To communicate the assessment decision effectively orally and in writing, drawing on the relevant legislative provisions, explaining if a case can or cannot be accepted for assessment.
• Undertake interviews with service users who call in to the Office for advice and assistance or who have submitted matters for consideration.
• Answer telephone calls received through the Office’s main line or freephone number, respond to email and written communication, meet service users who attend the office seeking advice in person in addition to the recording of incoming and outgoing post.

The Person

As the successful candidate you will have the following background and experience:

Essential:

• Educated to A level standard or equivalent.
• 2 years’ relevant experience in an administrative role within a busy customer service environment.
• Previous experience of using a case handling system and of developing and maintaining systems to collate and monitor data to generate reports and ensure quality standards are met.
• Previous experience of preparing draft reports.
• High level competence in the use of IT packages, MS Suite.

Desirable:

• Previous experience of interpreting legislation/policy issues to inform work-based decisions.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact David McClure, Senior Recruitment Consultant at Honeycomb on

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs www.honeycomb.jobs

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **