Senior Casework Officer (28k - Belfast - Hybrid)

Temporary Senior Casework Officer

£27,897 - £28,483 per annum | Belfast | 4-Month Contract

Job Description:
A leading public services organisation in Belfast is seeking a Temporary Senior Casework Officer to join their team on a four-month contract. This role offers an exciting opportunity to make a meaningful impact by managing and assessing complaints under established legal frameworks.

The Role:

The successful candidate will:

• Assess complaints in line with relevant legislation, ensuring cases are handled efficiently and professionally.
• Provide advice and assistance to service users and stakeholders, including public bodies and elected representatives.
• Manage caseloads effectively, meeting performance targets and deadlines.
• Analyse complex information to make evidence-based decisions and communicate findings clearly.
• Support investigations by gathering material, preparing reports, and maintaining accurate case records.
• Contribute to team development by identifying trends and suggesting process improvements.

The Ideal Candidate:

Applicants must demonstrate the following:

• A-level standard education (or equivalent).
• A minimum of two years’ experience in a busy administrative or customer service environment.
• Proficiency in using case handling systems and Microsoft Office tools to produce detailed reports.
• Strong organisational skills, attention to detail, and ability to manage competing priorities.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders at all levels.

Desirable:

• Experience interpreting legislation or policy frameworks to inform decision-making.

Benefits:

• Competitive salary aligned with NICS EOII scale.
• Flexible hybrid working arrangements (minimum two days in the office after induction).
• Opportunity to develop valuable skills in a fast-paced and meaningful work environment.

How to Apply:
For more information on this role, or to apply, please contact Ethan Boylan at VANRATH or submit your CV in confidence.