Service Desk Analyst - Belfast

Contact Aileen Mark | |

Service Desk Analyst - Northern Ireland Water - Belfast Are you someone who enjoys troubleshooting and solving problems? Do you have a passion for technology and providing excellent customer service? If so, we want to hear from you! Northern Ireland Water Limited is the main water company in Northern Ireland. As a Silver Diversity mark, Public Sector organisation, they are committed to creating a diverse and inclusive environment where employees feel valued and able to contribute fully. About the Role:

• Location: Westland House, Belfast (with occasional travel to other sites)
• Hours: 37.5 hours per week (Monday to Friday, 8:00 AM - 5:00 PM, with occasional out-of-hours support)
• Hourly Rate: £14.59 ph
• Duration: Temporary (up to 3 months) possibility of extension
• Application Deadline: Friday, 29th November 2024, 12:00 Noon

As a Service Desk Analyst with Northern Ireland Water, you'll be the first line of support for over 1,500 users, helping resolve technical issues and providing expert advice on a wide range of IT services, including hardware, software, and network issues. You will play a vital role in ensuring the smooth operation of NI Water's ICT services. What you'll be doing:

• Support: Assist with hardware (servers, laptops, printers) and software (Windows, MS Office 365, VPN) for internal users.
• Customer Service: Deliver high-quality, friendly, and efficient support, liaising with 3rd party suppliers and internal teams.
• Incident Management: Prioritise and resolve incidents in line with SLAs and ITIL procedures.
• Problem Solving: Use your technical knowledge to troubleshoot and escalate as necessary.
• Team Collaboration: Participate in IT projects, providing updates on services and ensuring documentation is up-to-date.

What we're looking for:

• Experience: At least 2 years of experience in an IT support role with a focus on customer service and problem resolution.
• Technical Skills: Proficiency in supporting Windows 10+, MS Office applications, Active Directory, and Office 365.
• Organisational Skills: Ability to prioritize and manage your workload efficiently.
• Communication: Strong written and verbal communication skills.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Standard AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Apply online, email or call Aileen on to find out more.

Riada Resourcing is an equal opportunities employer.