2nd Line Support Engineer

MCS Group is delighted to be recruiting for a 2nd Line Service Desk Analyst to join our market-leading manufacturing client in County Antrim.

This is an excellent opportunity to be involved with a well-established, highly successful manufacturing business bringing best-in-class solutions and products to the market.

This business has been rapidly expanding their IT Team and this addition to the team will support the release of a brand new service desk for the wider business.

The role:

• Provide comprehensive technical support, covering software, hardware, and general ICT infrastructure.
• Efficiently manage client interactions within our Software System, fostering strong partnerships with personnel to maximise system efficiency.
• Additionally, ensure the smooth functioning of the VOIP system, facilitating seamless communication both within the business locations.
• Take the lead in championing the strategic development of their platform products, actively assisting various departments in optimising their processes.
• This involves creating forms, tasks, and reports to drive continuous improvements throughout the organisation.

Requirements:

• 3+ years of experience in a Desktop Support Engineer or similar role.
• Proficiency in Microsoft Office 365 platform and applications.
• Proficiency and experience support AD.

The Package:

• Competitive salary based on experience
• Focus on health and well-being
• Generous annual leave
• Massive investment and training budget with global success

If you want to find out more about the role and the company click APPLY NOW or contact Specialist IT Recruitment Consultant Aaron Pyper on 902 or email s

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