Investigating Officer

Your new company
Hays is partnering with a non-governmental association to recruit for a temporary Investigating Officer. This role is based in Belfast City Centre.

Your new role
You will undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly.

• Investigate and analyse complaints in accordance with public policies/regulations and the operational procedures and standards of the Office.
• Communicate effectively with service users and public bodies in line with the values of the office.
• Identify the key issues in a complaint and make proportionate enquiries to gather relevant information.
• Analyse large volumes of information from a range of sources, to decide on a case.
• Interview parties to the investigation and witnesses as appropriate.
• Reach conclusions, propose findings and make recommendations.
• Develop and issue relevant high quality internal and external communications, including evidence-based briefings for senior management.
• Monitor and evaluate compliance with recommendations made to public bodies.
• Maintain accurate information on the case management system.
• Maintain professional working relationships with colleagues and key stakeholders; and promote the organisation at external events

What you'll need to succeed
Educated to degree level (or equivalent) AND a minimum of 2 years’ relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.ORA minimum of 4 years’ relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.
Experience

• Strong analytical skills and the ability to use sound and balanced judgment to support well-reasoned and appropriate decisions
• Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements
• Excellent written communication skills with the ability to write clearly and capture all important facts and opinions in drafting letters and reports
• Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales
• Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy
• Experience of carrying out challenging interviews to gather information

What you'll get in return

• Salary of £34,524 equivalent to £17.94 per hour
• Hybrid working
• Belfast City Centre Location
• Temporary 4-month contract
• Full time working pattern

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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