Apple Recruitment are recruiting for a Support
Officer to work on a temporary basis on behalf of our client,
The Regulation and Quality Improvement Authority (RQIA), and be based in the Belfast area.
Main duties and responsibilities:
Service
Delivery
1.
Responding
to incoming calls received into RQIA, collating, recording and storing
information on RQIA systems.
2.
Providing
timely and accurate needs.
3.
Sharing
information with, and directing requests, to appropriate staff across the various
Teams in RQIA.
4.
Escalate
further action, areas of concern, safeguarding, child protection that may pose
a risk to those who use the services which RQIA inspects and reviews.
5.
Create
and maintain rotas, manage absences and ensure appropriate cover arrangements
are in place where required, escalating any gaps.
6.
Manage
the relevant mailboxes and triage any calls received via voicemail and email.
7.
Provide
support for recruitment, induction and co-ordination of the Inspection Support
Volunteer Programme, working alongside operational teams, in line with the policy
and procedure.
8.
Provide
administrative support, to include administering meetings and follow-up actions,
as required, to the Office of the Chair and Chief Executive.
9.
Maintaining
the effective administration of relevant systems (both manual and electronic),
ensuring that these are regularly updated and information is recorded to a high
standard.
10.
Preparing
and compiling reports and statistics for those functions which the postholder is
responsible for delivering.
11.
Ensure
any risk or governance issues are dealt with immediately, escalating as appropriate.
12.
Responsibility
for ensuring compliance with records management requirements and working with
the line manager and Head of Corporate Affairs to establish and maintain an
integrated records management system.
Collaborative
Working / Key Working relationships
1.
To
identify and escalate risks appropriately at all times.
2.
To
work with RQIA staff to co-ordinate work plans and meet deadlines.
3.
To
work collaboratively with RQIA colleagues to ensure standardisation of approach
and quality of practice.
4.
To
work with RQIA Inspection Support Volunteers, providing induction and refresher
training and offering appropriate guidance and support.
Communication
and Information Management
1.
To
record findings in line with agreed policy and procedures.
2.
To
identify and report on themes and issues arising to inform organisational priorities,
projects, audit and all other service reporting and accountability as required.
3.
To
receive information from callers (members of the public and healthcare staff) in
relation to issues which may be sensitive, confidential and complex and record same
appropriately.
4.
To
provide appropriate information, signposting and guidance to callers, ensuring a
reassuring and empathetic approach is taken, particularly for those callers who
may have communication difficulties. This may include persuading the caller of the
best course of action to address their issue.
5.
To
capture patient and service user experience regulation intelligence.
If you wish to apply or would like more
information, please email your CV in Microsoft word format to Daniel Finlay by clicking on the
link below by Friday 22nd November 2024.
You must also include a bullet pointed synopsis at
the top of your CV demonstrating how exactly you meet the Essential Criteria below:
1a.) GCSE Maths and GCSE English (A-C) OR equivalent
qualification to demonstrate literacy and numeracy OR higher qualification AND
2 x A Levels or equivalent qualification
OR
1b.) Higher Qualification AND 18 months’
relevant experience in compliance or audit or service improvement or regulation
OR
1c.) A minimum of 3 years’ relevant experience, in
compliance, audit, service improvement or regulation
2.) Essential skills and knowledge:
·
Ability to assess and evaluate services in line with Regulations and
Standards.
·
Ability to develop self to enhance performance and participate
effectively in a team.
·
Ability to communicate effectively and sensitively with service users
and stakeholder groups, including the delivery of positive and negative feedback.
·
Ability to plan, allocate and evaluate work for self and in
collaboration with others.
·
Ability to manage, analyse and evaluate information to aid effective decision-making.
·
Experience of the use of technology and IT packages. For example,
Microsoft Word, Outlook, Excel, Powerpoint.
·
A basic knowledge of the regulatory environment of the HSC in Northern Ireland.
Desirable Criteria:
1. Demonstrate a working knowledge of risk management.
2. Demonstrate your knowledge and understanding of
the RQIA.
Further Details:
·
Hourly Rate: £12.86
·
Hours: Mon – Fri, 9am - 5pm
·
Duration: Up to 3 month (with possibility of extension)
If you wish to apply or would like more
information, please email your CV in Microsoft word format to Daniel Finlay by clicking on the
link below by Friday 22nd November 2024.
Applicants must ensure their CV is accurate and up
to date. The CV should include your full employment history inclusive of dates,
all academic achievements and full personal contact details.
Please note only applicants that match this
criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment
Agency in relation to this vacancy.
Apple Recruitment Services is an Equal
Opportunities Employer.