Income Recovery Officer

Your new company
Hays Accountancy and Finance are working exclusively with a housing association, where tenants and residents are at the heart of what they do.
Your new role
As an Income Recovery Officer, you will provide an efficient administration service for current / past tenant arrears and credits at all stages of the process:

• Manage Tenant Arrears: Action current and past tenant arrears, monitor accounts weekly, and negotiate repayment plans.
• Account Management: Prepare adjustments for discrepancies, handle tenant credits and refunds, and manage bad debt write-offs.
• Communication: Handle inbound/outbound calls and emails, build personal contact with tenants, and deal with correspondence related to arrears.
• Reporting and Monitoring: Produce and action monitoring reports weekly, and provide status updates on legal cases to the audit and risk committee.
• Financial Advice: Provide initial money advice, assist with housing benefit and universal credit claims, and refer complex cases to Money Advisors.
• Legal Processes: Action cases through legal processes, liaise with legal teams, and attend court hearings.
• Collaboration: Liaise with various agencies and third parties to secure payments and support tenants.
• Customer Service: Respond to enquiries, take payments, provide balance enquiries, and resolve customer complaints.

What you'll need to succeed

• Minimum 18 months of administration experience in a busy office.
• Proficiency in Microsoft Office.
• Frontline customer service experience, including handling enquiries.
• Experience in debt/arrears recovery or credit control.
• GCSE English/Maths at Grade C or above, or equivalent.
• Knowledge of financial computerised packages and welfare/benefits system.
• Experience in debt management advice.
• Strong communication skills, both verbal and written.
• Good organisational skills and problem-solving initiative.
• The ability to act tactfully, with discretion and confidentiality.
• Polite and courteous telephone manner.
• Teamwork capability and ability to handle a varied workload.
• Flexible attitude towards work, including occasional evenings/weekends.
• Enthusiasm and commitment to customer service.
• The ability to travel independently of public transport.

What you'll get in return

• Belfast City Centre
• Occupational sick pay
• 33 Days holiday
• Pension
• Hybrid Working on completion of probation
• £31,546 per annum
• Medical Health Plan
• Commitment to learning and development
• Extra day’s leave for your birthday
• Working within an established team, with good culture and full training and handover.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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