Aftersales Advisor

Aftersales Advisor - Newry

Your new company
Do not wait for this job to pass you by. This is an amazing opportunity to join an award-winning global company based in Newry.
This company is a very well established successful company having been in business for over 20 years and have gone from strength to strength and are now a market leader supplying their products globally. This is a very exciting time to join this company as once again they have expansion plans. Due to expansion they are recruiting for a Aftersales Advisor. The hours of work are Monday to Thursday 8.30-5.30 and Friday 8.30-4.15. Salary is 28k-30k.

The Role:
As Aftersales advisor duties include:

• Respond promptly to customer enquiries relating to service, repairs and spare parts
• Ensure effective communication regarding price quotes, lead times etc
• Enter parts and warranty sales orders onto the computerised sales order processing system in a accurate and timely manner
• Work cross-departmentally to solve solutions to common problems for customers and dealers
• Process orders through to despatch and invoicing to include booking transport
• Issue job instructions to field engineers and follow through to ensure work is completed.
• Facilitate customer payment for non-credit customers
• Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times.
• Build and maintain strong, long-lasting customer relationships
• Conduct customer satisfaction surveys and gather feedback to improve services
• Address and resolve customer complaints and issues promptly and effectively.

What you'll get in return
You will receive an excellent salary up to 30k, 29 days holidays, great working environment, opportunity to join a expanding global business.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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