IT Support Engineer

IT Support Engineer – Belfast - Permanent – c£40,000 per annum

REED Technology are pleased to announce a collaboration with a managed service provider in Belfast that prides itself on delivering a strong, high quality service to its client base supporting companies of all sizes. Due to recent growth they are looking to add to their team with a new 1st and 3rd line support engineers on a permanent basis

Duties
• Efficient resolution of 3rd line technical issues remotely and responding to technical queries via phone and ticketing system.
• Triage of queries with effective response or escalation.
• Assist Tier 1 and 2 team
• Installation and maintenance of servers, computers, printers, firewalls and network related equipment
• Provision of IT support for clients either on site or remotely with opportunity for project management

Personal Criteria
• Personable with strong communication skills and the ability to establish strong working relationships
• Take on new things quickly with the ability to work within a team and under own initiative
• The ability to explain technical issues in everyday language with strong attention to detail
• Prioritise effectively with good organisational skills and self-motivating.

Technical Criteria

• Strong experience with Desktop support

• Working knowledge of Microsoft Office including Microsoft Windows Server incl: HyperV DNS, DHCP & Active Directory
• Working knowledge of email infrastructure: Exchange & Office365
• Working knowledge of Firewalls
• Networking experience.

Remuneration
This is an opportunity to work with a strong employer in Belfast with a competitive salary and benefits with ongoing learning and development.

What to do next?
If this role sounds right for you please get in touch with the REED Technology team at , alternatively on We will be able to provide more information about the role and inform you about similar opportunities at REED Technology with leading businesses in IT.