Customer Services Co-Ordinator

Customer Services Co-Ordinator

Vacancy ID: 017807
Location: Various Locations
Closing Date: 26-Nov-2024
Contract Type: Permanent and Temporary
Salary: £486.20 per week rising to £553.47 per week on completion of training

Job Description

You will be responsible for front line customer service duties in railway stations and will be expected to deliver passenger information/communication, issue tickets, deal with and resolve complaints and assist in delivering a high class and punctual rail service. You must also comply with the relevant rules and regulations within a Railway environment and conform to health and safety legislation.

Essential Criteria

• A minimum of GCSE qualifications in Maths & English at Grade C or above (or equivalent qualification), or alternatively be able to demonstrate at least 2 years relevant experience in a similar post.
• Minimum of 2 years face to face experience in a customer service environment with experience of cash handling.
• Experience of dealing with difficult customer complaints and customer enquiries.
• Experience of adhering to Health & Safety rules.
• Ability to work shifts including early, late, weekends and Public Holidays
• Aged 18 or over (In order to obtain a Personal Track Safety License)

Desirable Criteria

• Minimum of 3 years face to face experience in a customer service environment with experience of cash handling.
• Experience of report writing in a work environment.
• Customer Care qualification or training

For further information and to submit your application, click APPLY NOW.

Please Note: This role will close at 12 noon on the specified date.

Please save a copy of the Job Description before the closing date.

Translink is committed to equality of opportunity. In this instance applications from women would be particularly welcome. We want to provide an environment to attract, retain and motivate the best.