Admin Officers Lisahally

We are currently recruiting for AO’s for our client based in Derry/Londonderry . The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: ASAP

Rate of pay: £12.59

Duration: 51 weeks

Hours of work: Full time 37 Hours per week

The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.

Key Responsibilities:

• Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
• Take follow-up action after the Migration Notice has been issued
• Implement extensions to “Claim by” Date
• Send reminders
• Carry out cancellations/deferrals
• Update the Move Service
• Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work
• Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English
• Proof will be required at the first stage of registration. Without this we cannot take your application forward.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use your own initiative.