Technical Support Engineer

Your new company
The company is a dynamic and growth-oriented Managed Security and Services Provider, operating under a “Security First” ethos. Their ambitious growth plans have created new opportunities for experienced Technical Support Engineers who are eager to advance their careers in a supportive and innovative environment.
Your Role
As a Technical Support Engineer, the successful candidate will be responsible for delivering professional and knowledgeable client support, adhering to agreed resolution SLAs, and ensuring customers have a diligent and engaging experience. They will join the existing support team based in Antrim, where their technical expertise and proactive approach will be highly valued.

What You Need to Succeed :
The ideal candidate will be motivated, ambitious, and technically skilled, with the following competencies and experience:

3–5 years in a technical support role.
Strong networking skills, including switching, firewalls, and routers.
Proficiency in Windows Server and Virtualisation (VMware and Hyper-V).
Competence in Windows-based operating systems and Office 365 administration.
Experience with Active Directory, DNS, DHCP, and Group Policy.
Knowledge of Microsoft Intune and Mobile Device Management.
Familiarity with Veeam Backup Solutions or similar products.
Relevant Microsoft qualifications and certifications.
Strong written documentation and excellent verbal communication skills.
A friendly, professional, and dynamic approach to customers and colleagues.

What You Will Get in Return
The company offers a wide range of benefits to support well-being and professional growth, with a strong emphasis on work-life balance, including:
Competitive salary based on experience.
Medical cover with Vitality and Westfield.
Life insurance cover.
31 days holiday, with additional days for long service.
A supportive and collaborative work environment.
Hybrid working model (3 days in the Antrim office), promoting flexibility.
Day off for birthdays.
Team building events.
Funded learning and development opportunities.
A culture that values and promotes work-life balance, ensuring employees can thrive both professionally and personally.
Please note: All applicants must have the legal right to work in the UK. A basic Access NI check will be completed upon successful appointment. A full clean driving licence and use of transport are required for travel to customer sites.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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