Customer Service Assistant - Progression - Immediate Start

VANRATH are delighted to be assisting a major growing sustainability client with the Recruitment of an Experienced Customer Service Assitant to join a fun and friendly team based in Belfast City Centre.

Salary - £24,500 - £26,000

Hours - 08:30-17:00

Responsibilities:

• Oversee all aspects of sales administration, including managing inbound sales inquiries and handling new customer onboarding.
• Generate electronic sales and production orders.
• Calculate required material quantities and prepare purchase orders as needed.
• Price sales orders based on established customer pricing structures.
• Maintain and manage controlled documents and ensure accurate upkeep of specification documents.
• Monitor stock levels to meet customer needs and production requirements.
• Participate in production meetings to align with customer service requirements.
• Manage customer service workflows and maintain customer forecasts.
• Provide requested information to customers, such as stock reports.
• Attend customer visits, both on-site and off-site, as required.
• Address customer inquiries directly, resolving issues confidently and effectively.
• Escalate customer issues when necessary.
• Coordinate with the supply chain to ensure smooth operations.
• Resolve invoice-related queries.
• Meet monthly targets in line with agreed profit margins.
• Ensure accuracy in customer service data for management reporting purposes.
• Work closely with the Accounts team to facilitate precise reporting.
• Comply with all company policies, procedures, and health and safety standards.

Essential Criteria:

• Minimum of 2 years’ proven experience in a customer-facing or administrative role.
• Experience in customer account management.
• Familiarity with CRM systems is advantageous.
• Minimum educational qualification: GCSE (or equivalent) in Maths and English.
• Exceptional attention to detail and ability to follow detailed processes and procedures.
• Proactive, with the ability to manage and prioritize workload to meet deadlines.
• Adaptability to work effectively within a fast-paced environment, maintaining standards while meeting production schedules.
• Flexible, with a willingness to work cross-functionally within the team.
• Strong problem-solving and decision-making abilities.
• Professional communication and interpersonal skills for building and sustaining key stakeholder relationships.
• Strong numeracy and literacy skills.
• Proficient in IT, especially Microsoft Office, with a focus on Excel proficiency.

For more informaiton on this role reach out to Phil Doherty @ VANRATH for a confidential chat

‘’Vanrath have been fantastic in helping me gain employment in my chosen field. They have been extremely helpful throughout, easy to talk to, and regularly went above and beyond to ensure I was happy at my current place of employment. I hope to continue to work with them in future.’’

‘’I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role’’

‘’I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.’’

‘’VANRATH were an incredible help in finding me my new position. Within a day or two of uploading my CV to the platform, VANRATH were already on the phone looking to get to know me and my interests and motivations better. This consideration was then carried through to their job searches and reflected in the opportunities they then offered to me. I felt that they understood what it was I wanted from my career and cared enough to guide me with respect to that, even if it meant not necessarily jumping at the first opportunity that arose.’’