Admin Officer - Ballymena

We are currently recruiting for an Admin Officer based in Ballymena

Start date: 11th November ( only apply if you can commit to this start date )

Location: Ballymena

Duration: Initially 51 weeks with possibility of extension

Hours of work: Between the hours of 8am-8pm - Training is usually Monday to Friday 9am-5pm

Rate of pay: £12.59 per hour

Main Duties:

Will be working as part of the ‘Move to UC’ team as a case manager supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. You will also be at the forefront providing insight to contribute to the evolving design and learning that will shape the customer experience as we scale in 2024 / 2025.

Pre-Claim Team:

Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
Take follow-up action after the Migration Notice has been issued
Implement extensions to “Claim by” Date
Send reminders
Carry out cancellations/deferrals
Update the Move Service
Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work
Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)

Essential Criteria:

- 5 GCSEs A-C including Maths and English (Must be able to show proof)
- Must complete an Access NI