2nd Line Support Engineer

MCS Group is seeking a 2nd Line Support Engineer to join a Belfast-based Managed Service Provider who works with some of NI's most recognisable brands and businesses. In this role, you will provide, level 2 support across a wide variety of IT infrastructure and applications, and would also give you exposure to project work outside of your day-to-day troubleshooting duties.

In it for you

• A salary, dependant upon experience, of £28k-£35k
• 5 days on-site, with occasional travel to client locations across NI
• Be supported in gaining new certifications, but more importantly, get the opportunity to put them to use immediately

The role

• Act as an escalation point for the 1st line engineers
• Resolve your client's technical issues in a professional, and timely manner, ensuring all their needs are met throughout your interactions
• You will spend some time helping the wider project teams during client site visits for new installs, and IT refreshes
• Work within a collaborative, supportive, team and support the wider technology teams as and when needed

Needed to succeed

• A valid driver's licence
• Hands-on experience in supporting, and troubleshooting MS Azure
• Know your way around the MS Office 365 suite of applications with a particular focus on supporting SharePoint
• Wide troubleshooting experience and ability to diagnose, and ultimately resolve networking issues, backup technologies, or other

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Andrew McKnight, Specialist Recruitment Consultant at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs