e-Billing Inventory Support Analyst

Location:

Belfast

Workplace:

Hybrid

The opportunity:

The e-Billing Inventory Support Analyst will support the In-Market and Center-based Q2C teams in identifying and promptly addressing e-billing rejections and related activities.

Working at Baker McKenzie:

Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services.

We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.

We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you.

About the role:

As part of this role, the successful candidate will:

Responsibilities:

• Monitor centralized mailboxes, e-billing status reports, and other sources to identify, troubleshoot, and route invoice rejections for resolution (if required)
• Record invoice rejections in ServiceNow to route invoice rejections to the responsible party
• Update matter maintenance to the client's e-billing vendor systems as required.
• Escalate deviations from standard processes and unresolved e-billing rejections to management to ensure resolution on a timely basis
• Prepare status reports and reconcile between different data sources where required
• Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
• Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
• Communicate effectively with different audiences (including peers and Center management, in-market business partners, and others) in a way that is sensitive to the audience
• Perform other duties as may be assigned

Skills and Experience:

• Bachelor's degree in business administration, commerce, finance, or related courses
• Strong prior experience in an e-billing role
• Sound understanding of commonly used Legal eBilling Vendors
• Keen attention to detail and effective organizational skills
• Able to prioritize and handle multiple tasks to meet deadlines
• Able to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
• Strong problem-solving and analytical skills
• Able to anticipate work needs and follow through with minimum direction, follow up on own initiative
• Exercise a required degree of tact and diplomacy when dealing with others and in handling sensitive issues
• Flexible to work a reasonable shifting schedule is required