Customer Service Representative

Bela Recruitment is hiring a Customer Service Representative (Sales Order Administrator) to work in Dungannon, Co.Tyrone, Northern Ireland.

The Company
A fantastic local employer. Manage business customers, processing their sales orders via an IT system, and supporting enquiries.
No Sales or Cold Calling, all existing key accounts!
Training provided & career progression exists, you need previous Sales Admin, Order Processing or Office Customer Service experience.
Immediate Interviews & Start Date available - Super Secure & Growing Business - Not Crushing, Screening, Engineering or Food Manufacturing.

Responsibilities
• Answering calls and emails from business customers to process their orders.
• Support customers with general enquiries around stock availability, lead times for delivery, and invoice queries.
• Create orders on the IT system for warehouse staff to dispatch, report on key accounts, conduct stock adjustments, and process exchanges.
• Ensure all customer service agreements are being followed to ensure excellent service.
• This job will require multi-tasking, problem-solving and using your initiative to solve customer issues, however, the team & manager will ensure you have time to learn the job, grow your skills and there will be on-going support.

Requirements
• Office based Customer Service experience or similar, processing sales orders & providing great customer care to clients.
• Professional and friendly attitude, providing support via calls and email.
• Ability to prioritise and manage your daily workload and strong attention to detail.
• Able to work well in a team, or independently.
• Working knowledge of Word & Excel and willing to learn the in-house IT system.
• GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience.

Rewards
Salary between £24,000 - £26,000 depending on experience – call if earning more & interested.
Working for a fantastic local employer in stunning offices.
Option of 1 day hybrid and option of early finish Fridays.
Company events.
Health & Wellbeing programs.
On the job training, support & development.
Pension.
Paid Holidays including set closures – all Christmas & New Year closed.
Onsite Parking.
Career progression opportunities.

How to Apply
Click on Apply button & send your cv to Jason Corr at Bela Recruitment, or you can contact me at 0*7/5-4-8 3*6-9 5/5*7.
All applications will be strictly confidential and no cv’s will be sent to any employer without your permission.

Tags - Aftercare, Account Coordinator, Sales Support, Order Processor, Sales Administrator,