Customer Service Advisor - Ballymena

Honeycomb are delighted to be working with a leading Bank within Northern Ireland to recruit for a Customer Service Advisor. This role is a full time temporary position, based in Ballymena.

The Role

As a customer service advisor, you will provide a friendly and professional service for all valued branch customers and support customers by identifying and recommending appropriate product & service options.

Key Duties Include:

• Supporting customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
• Ensure customers are at the heart of everything you do, focusing on getting it right first time, promoting the convenience of self service and digital options and delivering on commitments and promises
• Carry out activities accurately and efficiently and in a manner that is fully compliant with policies, branch operating procedures, controls and standards.
• Engage with customers and colleagues with high levels of positivity, working flexibly and collaboratively across the branch team.

The Person

This role is a fantastic opportunity for someone who enjoys talking to people, multitasking and working in a busy team environment.

Essential Skills & Experience

• Previous customer service experience demonstrating a high standard of service in every customer interaction
• Self-motivated and energetic with the necessary drive to achieve agreed goals
• Enthusiasm and commitment
• Excellent communication skills with the ability to work effectively as part of a team
• Ability to maintain high levels of accuracy and working to tight deadlines
• An ability to adapt to new technology, on desktop, mobile and tablet platforms

Desirable experience

• Prior Banking experience

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is permitted to providing equality of opportunity to all.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Geraldine Stevenson at Honeycomb